Astro Store Shipping Policy

1. Processing and Delivery Time

Orders are processed immediately after order confirmation.
Delivery time is within 48 hours of placing the order.

2. Shipping Fees

• Inside Amman: Delivery fee is 2 JOD.
• Outside Amman: Delivery fee is 3 JOD.
• Free Delivery: Orders above 25 JOD qualify for free shipping.

3. Delivery Coverage

We currently deliver to all areas within Jordan.
For inquiries about deliveries outside Jordan, please contact us at Astrostore.jo@gmail.com.

4. Order Tracking

Once your order is processed, you will receive a confirmation via our communication channels with delivery details.
Our delivery driver will contact you to arrange the delivery on time and address.

5. Failed Delivery Attempts

If the delivery attempt fails due to incorrect address or recipient unavailability, our team will contact you to reschedule.
Additional charges may apply for repeated delivery attempts.

6. Contact Us

For any shipping-related questions or concerns, please contact us at:

Email: Astrostore.jo@gmail.com
Phone: +962 7 7720 4146

Astro Store Return Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can call us at +962 7 7720 4146 or email us at Astrostore.jo@gmail.com. Please note that returns will need to be picked up at the same delivery address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Astrostore.jo@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Astrostore.jo@gmail.com.

For cash payments, it can take 5 working days after the refund is approved.